Refund policy

Returns

Due to hygiene and safety reasons, we do not accept general returns or exchanges.

Returns are only accepted if:

• Your item arrived damaged or broken, or

• You received the wrong item

If this applies, the exchange request must be made within 7 days of receiving your order at puffpause@gmail.com, including your order number and clear photos of the issue.

Please not that customers are responsible for the shipping costs associated with returning the item for exchange.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is damaged, broken, or incorrect, contact us as soon as possible at puffpause@gmail.com so we can review the issue and arrange a replacement or refund, where applicable.

Refunds

If your return request is approved, we will notify you once the item has been reviewed.

Approved refunds will be processed to your original payment method within 10 business days. Please note that banks and payment providers may take additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at puffpause@gmail.com